Feedback: Nespresso and v-commerce

Nespresso and v-commerce

We propose a series of five episodes to present Nespresso 's feedback on v-commerce. Available on our Youtube channel, these episodes aim to share with you a case study of virtual reality at the service of the customer experience.

Implemented by Retail VR, the solution has been developed on several platforms (Oculus Quest headsets, Microsoft Mixed Reality, HTC) as well as for the Mozilla and Chrome web browsers. Discover the feedback of Jean-Michel CECCONI, Open Innovation Director at Nespresso.

Question 1: Nespresso and virtual reality

Known for its contributions in customer experience and relationship, virtual reality could be an asset for the Nespresso brand. In fact, find out why Nespresso is interested in this technology:

[embed]https://youtu.be/-J76lSgfelQ[/embed]

Question 2: Why did Nespresso choose Retail VR to test v-commerce?

Our first meeting: an event organized by the Federation of e-commerce and distance selling(FEVAD). The watchword: co-creation!

[embed]https://youtu.be/m4DfPtCydEE[/embed]

Question 3: What is Nespresso's first feedback on v-commerce?

Jean-Michel CECCONI represents the Nespresso brand and shares with you his feelings on the qualitative study conducted with a consumer panel. These returns are "much more positive than we could have imagined", he confides. From this study [extract from the video], he notes that Nespresso's customers :

• enjoyed the experience,
• got into the experience quite easily,
• were quickly able to project themselves and make suggestions on tomorrow's features.

The solution makes it possible to enhance the content of the current website, whether it be video, photo or textual.

Question 4: Customer feedback on the Web3D shopping experience?

Virtual reality experiences are not only accessible via a VR headset. If you want to learn more about this topic, we recommend this blog post: Virtual reality, what is it? Thus, they are also available on PC, tablet or smartphone. From a browser window, we use a WebGL interface. This means that virtual reality is also easily accessible from home, from your computer; and more precisely with your web browser. The VR and WebGL (or Web3D) versions are therefore perfectly complementary.

In particular, customers have appreciated the "discovery" content, such as the recipe counter above. The 3D and current versions of the website are therefore complementary, since each one allows the customer to find an answer to his quest for consumer experience.

Question 5: How does Nespresso fit into 3D innovation?

To discover the answer to this last question of our series "Nespresso and v-commerce", we invite you to watch the video on our YouTube channel. Here's a hint: the answer comes from Nespresso's customers... so?

Of course, our team is available to answer your questions! We invite you to contact us via the request form.

The 3D images come from an experiment tested with a panel of customers. Want to know more about virtual reality? Download the free white paper "The contribution of 3D in retail".